Terms & Conditions
By dropping off your items to any one of our locations or requesting a pick up service, you agree to the following terms and conditions
Turnaround Time: Standard turnaround time is 2-3 business days. Any order received after 11am will have an additional day added for processing. We will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. Any rush orders that do not come back on the scheduled time will be refunded the rush charge.
Wash & Fold Minimum: Our wash and fold minimum is 8 (eight) pounds. Any wash and fold bag that is under the minimum will be charged at the minimum price
Consent to Clean: We will request consent to clean items that are at high risk of damage either because the item is in poor/delicate condition and/or the item may be further damaged during the servicing process. If you would like the item cleaned at your risk, please reply in the affirmative. In doing so, we will not be held responsible for damages that may occur during the cleaning process. Alternatively, you may reply in the negative and we will return the item to you unserviced.
Suede, Leather, & Fur: As these types of items require special care and drying, there is a minimum 2 week turnaround. We are not responsible for inherent weakness of or defects in materials or workmanship that are not readily apparent prior to processing. Due to the variability in quality of dyes, textiles and craftsmanship in suede, leather and fur items, we are not liable for any color loss, shrinkage or damage. Please note that processing may cause skins to become brittle, tender, stiff and buckling/peeling may occur. The unique nature of skins also means that unpredictable shrinkage may occur. Processing may result in changes in dyes or top finishes on all material types in addition to breaks and/or skin lines becoming more apparent. Insect bites, scars and imperfections on skins, which were covered during the manufacturing process, could become more apparent after processing. Processing will not restore items to pre-worn conditions.
Loose Items: Although, we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, strings, laces, hoods or loose items on garments, hangers, etc. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).
Unclaimed Clothes: In accordance with New York State law ,garments not picked up within six months will be donated to charity.
Non-payment: Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be re-purposed or donated to charity.
Damaged Property: We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
In laundering, we cannot guarantee against color loss and shrinkage: or against damage to weak and tender fabrics. Differences in count must be reported within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost or damaged article shall not exceed ten (10) times our charge for processing it.
Lost Items: Any lost items must be reported within 5 business days. We will make our best, reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. For any orders delivered to the customer's residence concierge, we will not be responsible for your items before they are picked up or after they are dropped off.
Refund Policy: We do not offer refunds for services rendered. However, if you are unsatisfied with quality of our workmanship, you can return within 48 hours any unworn garment in our original packaging with your receipt, and we will be happy to reprocess the item at no additional charge